Cancellation policy

Right of withdrawal for consumers

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (Gürleyen, Katar und Reuther GbR, Duaya, Gartenstraße 4, 71336 Waiblingen, Telephone: +49 151 20697023, Email: support@duaya.de) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another unambiguous declaration on our website ( https://duaya.de/widerrufsformular ). If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by email).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To

Gürleyen, Katar and Reuther GbR
Duaya
Gartenstraße 4
71336 Waiblingen
Email: support@duaya.de

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods (name, order number and price if applicable):

.............................................................................

.............................................................................

Ordered on (date):

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Received on (date):

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Name and address of the consumer:

.............................

.............................

.............................

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Date:

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Customer signature (only in case of written cancellation):

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Source: eRecht24